Antenna Group Internal Team Support Form : Antenna

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Is this a simple request?(Required)

Yes

Request Title(Required)

Name of contact for this task request(Required)

This person will be contacted with questions and notified when this task is completed

First Name Last Name

Your Email(Required)

What is the URL of a website that this request is related to?(Required)

The URL can be the main domain or a URL for a specific page related to this request.

Provide customer's name if it's different than the provided URL or website's URL is not available

Request details(Required)

Please describe the task as if the person reading it's unfamiliar with the site or the customer.

Where should the requested updates be completed?(Required)

Please note, the 1st option, working on a staging website, will add up to 2 hours to task's time estimate.

Who hosts the website?(Required)

Select Antenna if we have have worked on this website previously.

If Antenna does not host the website... Is the site built on WordPress?

Depending on the scope of the request and the platform the site is on our team will review the updates and communicate if our team is capable of handling these updates

If Antenna does not host the website... Do we have a login to WordPress and SFTP access in lastpass?

If credentials are not in our LastPass, enter needed admin logins and the SFTP info below

Suggest a Completion Date for this Request(Required)

Our support team will review the scope of work and communicate back if the suggested date is feasible. Please do not communicate turnaround timelines before support provides a possible completion date.

Hours Estimate

Is there a specific amount of time allocated for this request or that has been communicated to the client? Support staff will evaluate the hours allocated based on the request.

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Video URL

Would you like to upload screenshots/files?

Yes

Upload Screenshots

Once you upload an image, you can click the pencil icon to add a note or mark a specific area on this image.
Directions for taking screenshots.

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Would you like to record a video of your request?

Yes

Record Video

Click Record Screen and then Select screen for capture. You will then be able to Start Recording. Once the recording has stopped and is complete, please remember to click Upload Video before submitting the form.

Additional Files

Max. file size: 200 MB.

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Antenna Group Internal Team Support Form

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